Refund and Exchange Policy

At Mad Dash Mixes, we strive to ensure you are completely satisfied with your purchase. If you are experiencing issues with your order, please review our return and refund policy below for more details.

1. Damaged Products:

If your product arrives damaged due to shipping, we offer a refund or exchange policy. To qualify for this, please follow these steps:
– Contact us within 7 days of receiving the product at info@maddashmixes.com.
– Provide a description and photo evidence of the damage.
– Upon verification, we will issue a full refund or a replacement, based on your preference.

2. Other Return Requests:

For any other return requests, we handle each case individually. We aim to address all concerns and provide a fair resolution. The following guidelines apply:
– Contact us within 14 days of receiving the product at info@maddashmixes.com.
– Provide the reason for the return and any relevant details or photos.
– We will review your request and notify you of the outcome. If the return is approved, you may receive a partial or full refund, or a replacement, ┬ádepending on the circumstances.

3. Refund or Exchange Process:

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies. If an exchange is requested, we will send you a new product instead of a credit to your account.

Contact Us:

If you have any questions about our return and refund policy, please contact us at:

Mad Dash Mixes
225 FM 1434, Cleburne, TX 76044
info@maddashmixes.com
817-357-2310